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FAQ

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註冊需要付費嗎?
我什麼時候可以使用你們的服務?

You will be given a unique suite number that will be the same across all our warehouses.

Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package. To enter your Tax ID to your profile, please follow the steps 1. Login to your account 2. Select account settings 3. Select “address book” on the left-hand side. 4. Select “Add New Address” at the bottom, colored in orange.
我怎樣在零售商網站上使用Shipito地址?
我應該給零售商提供什麼電話號碼?
我怎樣才能知道零售商是否能夠寄送給你?
我需要付哪個州的銷售稅?我付給零售商還是Shipito?
包裹
什麼是維度(DIM)重量?
What is the weight and size limit for my package?
我的包裹可以再倉庫中保存多久?
我可以指定人到Shipito倉庫拿我的包裹嗎?我應該怎麼做?
我的包裹顯示為“已交付至倉庫”但是沒有顯示到我的倉庫裡。我的包裹在哪?
當我在網購下單時,忘了填寫我的套房號碼,會出現什麼情況?
我選擇的承運商表示他們無法運送我的包裹。為什麼?
在我的包裹到達您的倉庫之後,您會通知我嗎?
當倉庫收到我的包裹之後,我需要怎麼做?
我使用Shipito寄送的物品有任何限制嗎?
即使我只下了一個訂單,零售商還是給我發了多個包裹。你們會給我分開收費嗎?
Prohibited Item List
了解您的賬戶以及熟悉我們的會員選項。
我在哪裡找到我的Shipito地址?
我在哪裡管理我的帳單地址和送貨地址?
我怎樣更改我賬戶的會員套餐?
我可以接收其他名字的包裹嗎?
我怎樣將其他人添加到我的賬戶中?
我怎樣取消我的賬戶?
為什麼我的賬戶是持有狀態?
Step 1
Login to your account.

Step 2
Go to Account Settings > Account Membership. You'll see the following option


運輸商包裹追蹤
Tracking Updates
Shipping Methods
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海關申報單指引或者是EEI表格。
海關申報
Australia GST
China
了解更多您寄送可用的服務選項。
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Shipito支持哪些付款方式和幣種?
您在我的國家提供什麼付款方式?
付款需要多長時間才能完成?
為什麼我的付款沒有顯示在我的帳戶中?
為什麼我的信用卡付款沒有處理?
為什麼我不能在我的帳戶上添加存款?
There are two ways to make a payment through your account. Both options appear in your “Account Balance” window. You can either click the Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. When you click add or pay, a payment screen will appear. The payment process contains 3 simple steps: First select the amount you wish to pay. It will be auto-populated with the amount due, but you may choose to add more. The minimum amount is $5. Second, you’ll need to select your payment method. Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.). Credit Card — Simply enter your credit card number and the billing information. PayPal — If you select this payment method you will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or Paypal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the Paypal account info needs to be in English. Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified. Bitcoin — Upon choosing this option, you will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin. In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation. Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.
No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.
報告一個丟失,被偷或損壞的包裹。
Claims
保險
退款
Fraud Response