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FAQ

Getting started
Do I have to pay to sign up?
When can I start using your service?
Form 1583 is a required USPS form that authorizes Shipito to receive mail on your behalf.

You will be given a unique suite number that will be the same across all our warehouses.

Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package. To enter your Tax ID to your profile, please follow the steps 1. Login to your account 2. Select account settings 3. Select “address book” on the left-hand side. 4. Select “Add New Address” at the bottom, colored in orange.
How do I use my Shipito address on a retailer's site?
What phone number can I provide to retailers?
How do I know if a retailer can ship to you?
What state sales tax do I have to pay and do I pay the retailer or Shipito?
Paquetes
What is dimensional (DIM) weight?
What is the weight and size limit for my package?
How long can I store my package in the warehouse?

Yes, you or a designated person (friend/family member) can pickup packages locally at all our warehouses. Please set the shipping method for your package as "Local Pickup." Ensure that your customs declaration form is complete and that there are sufficient funds in your account to cover processing or any other fees. You must bring a valid photo ID to pick up your package.

Hours for Local Pickup:

  • Hawthorne: Monday-Friday 10am-3pm PDT
  • Tualatin: Monday-Friday 10am-3pm PDT

My package states "Delivered to the warehouse," but is not in my account. Where is my package?
What happens if I forgot my suite number when ordering with my U.S. address online?
My carrier stated that they were not able to deliver my package. What happened?
Will you notify me after my package arrives to your warehouse?
What do I do after my package is received into the warehouse?
Are there any restrictions on items I can send through Shipito?
The retailer sent me multiple packages even though I only placed one order. Will you charge me for each package separately?
Prohibited Item List
Understand your account and get familiar with membership options.
Where do I find my Shipito address?
Where do I manage my billing address and shipping addresses?
How can I change my account membership plan?
Can I receive packages under another name?
How do I add another person to my account?
How can I cancel my account?
Why is my account on hold?
Step 1
Login to your account.

Step 2
Go to Account Settings > Account Membership. You'll see the following option


Carrier tracking
Tracking Updates
Shipping Methods
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Get instructions for customs requirements or an EEI form.
Customs
Australia GST
China
Learn more about services available for your shipments.
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Which payment methods or local currencies does Shipito support?
What payment methods do you offer in my country?
How long do payments take to process?
Why is my payment not showing in my account?
Why is my credit card payment not processing?
Why can't I add a deposit on my account?
There are two ways to make a payment through your account. Both options appear in your “Account Balance” window. You can either click the Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. When you click add or pay, a payment screen will appear. The payment process contains 3 simple steps: First select the amount you wish to pay. It will be auto-populated with the amount due, but you may choose to add more. The minimum amount is $5. Second, you’ll need to select your payment method. Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.). Credit Card — Simply enter your credit card number and the billing information. PayPal — If you select this payment method you will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or Paypal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the Paypal account info needs to be in English. Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified. Bitcoin — Upon choosing this option, you will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin. In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation. Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.
No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.
Report a package is lost, stolen or damaged.
Claims
Seguro
Refunds
Fraud Response