Shipping & Tracking
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All packages mailed out by Shipito can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. Airmail Economy, Airmail Priority, and USPS First Class Mail typically do not provide tracking.
  • To preserve our low-cost shipping options, USPS AU Post and Boxberry pick up from our Hawthorne location only. If you are using one of these carriers and your package was in Tualatin, we will transport it to Hawthorne for carrier pickup. This may take 2-3 days. Tracking information will be updated online then sent to the location you provided.
  • Packages mailed via Boxberry are picked up once a week from our Hawthorne warehouse on Friday. Tracking is available once the package arrives in Russia. Packages need to be scheduled for mail out in your account prior to Thursday 12:00 PM PST to be shipped out on Friday. Tracking for Boxberry packages mailed out from the Tualatin, Oregon warehouse will take 2-3 days to arrive to California.
  • Please account for additional transport time if you plan on shipping with Boxberry, USPS, or AU Post from our Tualatin, Oregon warehouses.

Please, remember that when shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil. If you would like a step by step guide on how to track online. Download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via USPS Priority or USPS Express, it does not apply to FedEx or DHL packages


The shipping rate for each parcel is calculated at mail out and is dependent on the destination, carrier selected, weight of the package, dimensions of the box and declared value. You can use our Shipping Calculator to estimate shipping rates based on these criteria.

If you would like to see which options are available by destination, check out our Shipping Calculator.

For a list of all available shipping methods with parcel size and weight limits, view our Postage page.

Die Versanddienstleister die in das ausgewählte Land möglich sind, werden im Versandkostenrechner angezeigt - wenn der gewünschte dort nicht aufscheint bieten wird ihn im Moment nicht an.

Wir prüfen allerdings regelmäßig unsere Partner um euch immer die günstigsten und schnellsten Versandarten anzubieten. Die verfügbaren Versandarten sind immer abhängig vom Gesicht, den Abmessungen und dem deklarierten Warenwert.

If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package or the declared value.

Most mail out requests are completed within 1-2 days. Depending on time zones, weekends, U.S. holidays and carrier pickup schedules, times may vary.

We get daily pickups from the following carriers:

  • USPS - Daily
  • FedEx - Daily
  • DHL - Daily
  • Airmail - Daily
  • Aramex - Daily
  • Shipito Preferred with AU Post - Daily
  • Shipito Preferred with DPD - Daily
  • Boxberry - Friday Only

Leider verschicken wir nicht an Feldpostämter.
Leider nicht - wenn du allerdings innerhalb der USA verschicken willst kannst du uns ein Prepaid Label schicken.
Nein, wir akzeptieren keine Prepaid Labels. Die einzige Ausnahme sind Rücksendungen an den Verkäufer.
Nein, leider wird dies oft von Betrügern missbraucht um ihren tatsächlichen Standort zu verschleiern. Um uns und die Verkäufer gegen Betrug zu schützen ist es nicht möglich, ein Paket an einen anderen Paketweiterleitungsdienst zu verschicken.

Shipping Cologne/Perfume to Russia

Ja, wir schicken Parfüm mit Pony Express nach Russland.
Pony Express kann nur an bestimmte Adressen in Moskau und St. Petersburg liefern.
  • Postleitzahlen zwischen 108800 und 613648 aber die Gebiete können eingeschränkt sein

  • $10 USD (Gefahrgutzuschlag) um Parfüm nach Russland zu schicken + Porto + Einfuhrabgaben

  • Die Einfuhrabgaben bezahlst du wenn das Paket in Russland eintrifft.
    Perfume/cologne is considered a Dangerous Goods by the airlines due to the flammable alcohol inside.
    Ja, das Limit ist 500ml pro Flasche, und ein Maximalgewicht von 30kg pro Paket. Jedes Paket ist limitiert auf 5 Flaschen.
    Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles.

  • Individual perfume or cologne bottles cannot contain more than 500ml.
  • Packages are limited to 5 bottles of perfume or cologne* (30kg or 1L max).
  • Aerosols are prohibited.

  • Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/Cologne.

    Shipping Batteries

    Being able to ship lithium-ion batteries is dependent upon three things:

    1) The type of battery (as shown below)
    2) The country restrictions, which you can go to here to find out more.
    3) The carrier you chose, which can be found right below this question.

    PI965 - Loose batteries - NOT ALLOWED
    EXAMPLE: phone batteries, camera batteries, etc.
  • Due to regulations by the IATA, FAA and the TSA, Shipito cannot ship loose lithium-ion batteries

  • PI966 - Batteries packed with equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
    EXAMPLE: A phone + phone battery
  • Requires rigid outer packaging in order to provide protection from damage or compression of the batteries, the inner packaging must be placed in a strong, rigid, outer packaging.

    PI967 - Batteries contained in equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
    EXAMPLE: A phone with the battery inside it

    NOTE: If your items do not come with the original product box, please place a "special request" to have the items be repacked in a cardboard box and then placed in the shipping box.
  • To be clear, we do not ship any loose lithium ion batteries (PI965). If the lithium ion batteries are housed in a device, you can review the list of carriers and their regulations in our Prohibited and Limited Items section.

    The Material Safety Data Sheet (MSDS) is a document that contains information on products with potential hazards. Many products, especially electronics, contain compounds that pose a health, fire, reactivity or environmental risks when shipped. An MSDS is usually required for lithium-ion batteries or products containing specified chemicals.

    You can find an MSDS form by searching Google (or any other search engine) with the item name, model number and MSDS. For example, if you need an MSDS for an iPhone 7, use the search term "iphone 7 MSDS"" and you will see the link from Apple for the iPhone 7 MSDS. Download this document (typically a PDF) and upload it using the "Additional Documents" screen.

    Depending on the shipping carrier you choose, additional information may be required if your package contains a battery. The "provide information" selection (shown below) will provide you with a list of documents that are needed for your package.
    Ja, musst du
    Wenn du ein Produkt mit Lithium Akkus mit Shipito verschicken willst, musst du die entsprechende Option (oder beide) in der Zollinhaltserklärung auswählen:

    Receiving & Sending Magazines/Letters

    Ja, aber du musst zuerst die Einstellungen in deinem Konto unter "Kontoeinstellungen" ändern, um deine Einstellungen für die Bearbeitung von Zeitschriften und Briefen zu ändern. Wir benötigen ein notariell beglaubigtes Formular 1583, das an unser Büro gesendet wird, bevor wir deine Briefe verschicken können.
    Shipito offers a fast possibility to mail magazines or letters. It’s the quickest way to get your magazines and letter shipped for just $2.

    Whenever we will receive a letter or magazine we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS). You have to have enough deposit on your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).

    Airmail is the least expensive shipping option for printed materials. Check our international shipping calculator. We use default weights for calculating postage:
    Letters: 0.11kg

    Magazines: 0.31kg (some magazines can be little bit heavier or lighter, but default weight is always used).

    To change the setting for magazines and letters do the following 1) Login 2) Go To Account Settings 3) Select Account Preferences. At the bottom you'll see a option for magazines/letters